Open to opportunities

Brandi Cook

@brandicook

Message

Compassionate behavioral technician with strong client advocacy and administrative expertise.

United States

Message

What I'm looking for

I seek a client-focused role combining ABA therapy and administrative support where I can apply data-driven behavior interventions, advocacy, and collaborative teamwork for measurable client improvement.

I am a dedicated behavioral technician and client advocate with experience in Applied Behavior Analysis, disability benefits support, and healthcare administration. I collaborate with supervisors and families to implement behavior plans, collect therapy data, and maintain professional, goal-oriented care.

My background includes roles as a Senior Disability Absence Advocate at MetLife, where I guided customers through benefits and claims, and healthcare administrative positions using Epic and other clinical systems. I bring experience in intake, records maintenance, and patient coordination across hospital and community settings.

I hold an Associate of Arts (expected May 2027) and have a history of training, reviewing claims, and developing remedial and support programs for clients and students. I pursue roles where I can combine clinical support, client advocacy, and organized administrative skills to improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Technician

Current

Bright Achievements

Jun 2025 - Present (8 months)

Implement ABA therapy under BCBA supervision in home and community settings, collect behavior and skill acquisition data, and maintain professional, goal-oriented client support.

Applied Behavior Analysis Data Collection Behavioral Interventions Client Communication In Home Therapy Confidentiality

Sr. Disability Absence Advocate

MetLife

Mar 2022 - Sep 2025 (3 years 6 months)

Advised customers with disabilities on benefit eligibility and guided completion of required paperwork, conducted claims reviews, and delivered training to support claims processes.

Customer Advocacy Documentation Training Case Management Regulatory Compliance

Patient Administrative Associate

Hartford Hospital

Mar 2020 - Oct 2021 (1 year 7 months)

Managed patient and infant room bookings, handled Epic communication for unit needs, ordered supplies, and coordinated emergency codes and state reporting via Maven during maternity assignment.

Epic Patient Scheduling Medical Documentation

Intake Specialist

CRT

Aug 2019 - Mar 2020 (7 months)

Conducted client interviews and needs evaluations, prepared and maintained records, resolved complaints, and coordinated program matters with supervisors to support families.

Record keeping Complaint Resolution Reporting

Loan Officer

KeyBank

Apr 2017 - Jul 2018 (1 year 3 months)

Analyzed applicants' financials and credit to determine loan feasibility, processed and reviewed loan agreements, approved loans within limits, and handled customer inquiries and complaints.

Credit Analysis Customer Relations Loan Documentation Risk Assessment Regulatory Compliance Financial Analysis

Behavior Specialist

Jumoke Academy

Jul 2011 - Dec 2016 (5 years 5 months)

Established behavior protocols, prepared instructional materials, observed and evaluated student performance, implemented remedial programs, and planned balanced instructional activities.

Lesson planning Classroom Management Progress Monitoring