Open to opportunities

Amal Baou

@amalbaou

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Young marketing professional specializing in digital marketing, content creation, and customer-focused communication.

Morocco

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What I'm looking for

I am seeking a role in digital marketing or marketing communications where I can apply content creation, bilingual communication, and customer-focused skills while growing in a collaborative team.

I am a passionate marketing and digital marketing professional with hands-on experience in call center operations and internship experience in programming and technical environments. I combine a formal education in marketing and sales techniques with IT engineering studies to bring a hybrid perspective to digital campaigns and customer interactions.

I have practical experience across customer service roles (CallCenter at Assurez and MinutePlus) and short-term technical internships including programming and web tools, and I am comfortable with tools such as MS Office, Photoshop, Illustrator, Wordpress and Trello. I emphasize attention to detail, teamwork, problem-solving, and time/stress management in my work.

I seek opportunities where I can apply creative content skills, bilingual communication (Arabic, French, English), and a strong service orientation to support marketing projects, digital content creation, and customer engagement initiatives.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Assurez

Oct 2022 - Present (3 years 8 months)

Provided customer support and claims assistance in a call center role beginning October 2022, focusing on accuracy and timely resolution of client requests.

Customer Service Claims Handling Communication Attention To Detail Problem Solving MS Office

Current

Call Center Agent

Current

MinutePlus

May 2022 - Present (4 years 1 month)

Handled inbound/outbound customer calls and support since May 2022, improving customer satisfaction through clear communication and problem resolution.

Customer Service Communication Problem Solving Time Management MS Office Teamwork

Court Experts Assistant

Cabinet D. Abdellah Sabir

Feb 2022 - Jan 2023 (11 months)

Supported expert reporting and documentation for court-related matters from February 2022 to January 2023, ensuring accurate records and adherence to procedures.

Documentation Report Writing Legal Support Attention To Detail Communication Time Management