At DAY & NIGHT SUPPORT, I manage and monitor client review platforms and follow up with customers who leave negative reviews. I identify issues, offer assistance, and support customers in updating their reviews after resolution.
As a Trainer (Certified) at BUWELO AFRICA LIMITED, I redesigned workflows that reduced training duration from four weeks to two. I also developed SOPs, learning guides, and technical manuals from complex client deliverables.
I monitored trainee performance dashboards, coached low performers, and collaborated with supervisors on performance improvement plans. I also led onboarding sessions to help new hires learn tools and processes in their first week.
Earlier, I resolved customer complaints at BUWELO AFRICA LIMITED and E-SERVICES AFRICA LIMITED, and supervised sales operations at JAYRAY GHARTEY FASHION HOUSE. In that sales role, I introduced daily social media posting and weekly customer check-ins to boost sales.
