Looking for a job

Ama Essel

@amaessel

People Operations professional at Faith in God Charity Missions who co-led an HRIS adopted by 20+ users.

At Faith in God Charity Missions, I lead recruitment and onboarding, maintain HR policies, and support employees and volunteers with HR processes. I also provide administrative support to the CEO.

I co-led the design and build of a custom HRIS and time-tracking app, translating HR requirements into specifications and acceptance criteria. I led user acceptance testing and rollout, and the system was adopted by 20+ active users.

At ALX Africa, I managed onboarding and the participant lifecycle for 600+ learners and coordinated 80+ volunteer mentors. Earlier, at Trail Consult Inc., I gathered requirements and configured Salesforce solutions across client projects.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

YouVersion

Jun 2026 - Present (5 months)

Resolved 1,000+ support cases in four months for users and partners across the YouVersion family of apps.

Technical Support Customer Support Problem Solving

Current

People & Programmes Officer

Current

Faith in God Charity Missions

Apr 2026 - Present (7 months)

Lead end-to-end recruitment, onboarding, and HR policy development. Co-led the design and build of a custom HRIS adopted by 20+ users and support programme delivery and grant writing.

Talent Acquisition Onboarding HR Policy Development HRIS Implementation User Acceptance Testing Change Management Grant writing Project Coordination

Program Delivery Support

ALX Africa

Jun 2025 - Apr 2026 (10 months)

Managed onboarding and participant lifecycle for 600+ learners, coordinated 80+ volunteer mentors, and ran engagement campaigns and virtual events.

Onboarding Program Coordination Volunteer Management Event Coordination Communication Skills

Salesforce Business Analyst

Trail Consult Inc.

Apr 2025 - Jan 2026 (9 months)

Gathered business requirements, configured Salesforce flows, reports, and dashboards, and produced functional specifications and user guides. Led end-user training and supported testing and deployment.

Salesforce Business Analysis Requirements Gathering Process documentation User Training Testing Deployment

Human Resources & Procedures Officer

Broken Chalk

Nov 2024 - May 2025 (6 months)

Conducted candidate interviews, coordinated onboarding schedules and documentation, and helped develop HR procedures and policies.

Interviewing Onboarding HR Procedures Policy Development Record keeping

Salesforce Volunteer Mentor

ALX Africa

Mar 2024 - May 2025 (1 year 2 months)

Mentored aspiring Salesforce professionals on certifications and career development, supporting 5+ learners weekly.

Mentorship Salesforce Career Development

Project Coordinator & Business Operations

Nexial Salesforce Consulting

Jun 2024 - Jan 2025 (7 months)

Developed and implemented 7+ SOPs and operational frameworks, coordinated project plans and status reports, and led a company-wide employee recognition programme.

SOP Development Project Coordination Operational Framework Employee Recognition Financial Management

AI Trainer (Customer Support Associate)

Tech Mahindra Ltd

Aug 2022 - Feb 2023 (6 months)

Annotated large image datasets with 96%+ accuracy for fair, inclusive AI models, consistently exceeding production and quality targets.

Data Annotation Quality Assurance AI Training

Customer Service Representative

Universal Merchant Bank

Aug 2017 - Aug 2018 (1 year)

Designed a customer flow and seating model that reduced average wait times by 25%. Served 50+ customers daily and followed up with 100+ clients monthly, improving retention.

Customer Service Process Improvement Customer Retention