alyssa oldham

I am a motivated customer service professional with nearly four years of experience delivering end-to-end support, primarily within healthcare and health insurance. I specialize in first-call resolution, complaint de-escalation, and managing high-volume inbound communications while following HIPAA guidelines.

I'm skilled at reading EOBs and itemized provider statements to process HSA, FSA, and HRA reimbursements, initiating applications and appointments, and optimizing self-service options. I bring patience, active listening, strong Microsoft and general computer skills, rapport-building, and proactive follow-ups to turn around dissatisfied customers.