Alyssa Marie Joaquin Ela

Received the Problem Solver award in March 2024 for effectively collaborating with internal and external clients. Manages billing for US and UK markets, maintaining the master biller file, drafting invoices, and ensuring timely subscription invoicing.

Functioned as the sole Billing Administrator for nearly two years, consistently achieving targets without escalations from stakeholders or customers. Collaborated effectively with the Australian market to ensure timely and quality billing outputs.

Outperformed billing deadlines by completing tasks 15 days ahead of schedule in March and April. Successfully learned and applied two distinct billing processes during probation, earning praise for accurate execution of instructions.

Served as a full-time missionary, developing strong communication and organizational skills. Engaged in community outreach and service, demonstrating adaptability and the ability to work independently.

Received an excellence award for exceptional service and performance in billing during the third quarter of FY16. Processed over 300 bills monthly under high-pressure conditions and was selected as a pioneer for a new team handling large client billing.

Grade: Dean's Lister (88%+ average)

Activities and societies: Dean's Lister, On-the-job training at Landbank of the Philippines

Received Dean's Lister Certificate for three consecutive semesters for reaching more than 88% of average grade. Completed on the job training at Landbank of the Philippines as an assistant in clearing department.