Jerda-Anne Buendia

Addressed billing inquiries and concerns, explaining charges to patients. Processed payments securely over the phone and verified insurance coverage and benefits. Coordinated with insurance companies and attorneys for claims, following up on unpaid claims and setting up patient payment plans.

Prepared Obligational Request and Status (ORS) and vouchers, including fixed expenditures and other claims. Consolidated and summarized BIR VAT for different fund sources and encoded alpha list payees into the BIR Alpha list Data Entry System. Submitted BIR online remittances monthly and prepared Certificates of Credible Tax Withheld.

Answered telephone calls promptly and appropriately, assigning sprinters for pick-up/delivery based on system details. Consistently followed up on packages, taking necessary action to solve problems. Checked the accuracy of stickers placed on each parcel.

Assisted guests with check-ins and check-outs, handling phone calls, messages, and emails. Booked reservations via various channels and addressed guest complaints and requests. Managed cash, credit, and cheque payments, while also organizing and maintaining file records.

Ensured outstanding customer care and greeted guests to set a positive office environment. Assisted with guest check-ins and check-outs, managing and monitoring special requests. Handled cash, credit, and cheque payments, while coordinating with all departments.

Assisted guests with check-in and check-out processes, answering phone calls, messages, and emails. Booked reservations through various platforms and addressed guest complaints and requests. Managed cash, credit, and cheque payments, ensuring smooth front office operations.

Completed a Bachelor of Science in Hospitality and Tourism Management, with a major in Hotel, Resort, and Restaurant. The curriculum focused on developing comprehensive skills for managing various aspects of the hospitality industry.

Completed secondary education at Pines City National High School. The program provided foundational knowledge across various subjects.

Completed primary education at Baguio Central School. The curriculum covered fundamental subjects essential for early academic development.