Looking for a job

Alyssa Buffi

@alyssabuffi

Message

I manage domain portfolios, DNS, SSL certificates, and client support across global TLD operations.

United States

Message

What I'm looking for

I'm looking to apply my domain, DNS, technical support, client relationship, and team leadership experience in a dynamic environment focused on exceptional customer experiences.

I've supported domain portfolio operations at MarkMonitor and Clarivate, guiding clients across gTLDs, sTLDs, and ccTLDs while managing domains, DNS, and SSL certificates.

As a Senior Domain Portfolio Specialist, I managed ccTLDs and subdomains across 41 countries, trained team members on DNS protocols and domain-management practices, and improved internal document access through centralized platforms.

I bring four years of domain experience, technical support, customer service, client relationship management, and project management. I'm focused on resolving urgent client issues, communicating across distributed teams, and delivering strong customer experiences.

Experience

Work history, roles, and key accomplishments

Domain Portfolio Advisor

MarkMonitor Inc. / Clarivate

Feb 2022 - Sep 2023 (1 year 7 months)

Provided expert guidance on various TLDs, including gTLDs, sTLDs, and ccTLDs, ensuring clients received tailored support. Managed the creation, submission, and oversight of SSL certificates, domains, and DNS, streamlining processes and improving efficiency.

Technical Support Customer Service SSL Certificates DNS Domain Management

Senior Domain Portfolio Specialist

MarkMonitor Inc. / Clarivate

Sep 2018 - Feb 2022 (3 years 5 months)

Oversaw management of ccTLDs and subdomains across 41 countries, ensuring compliance and performance. Trained team members on internal platforms, DNS protocols, and domain management best practices.

Salesforce Jira Excel Word PowerPoint Kofax Google Drive LastPass DNS Domain Management

CSR/Production Assistant

Farm Bureau Insurance

Jul 2017 - Sep 2018 (1 year 2 months)

Mastered Farm Bureau's systems and databases to exceed customer expectations. Cultivated strong client relationships by delivering prompt and precise service, enhancing customer loyalty.

Customer Service Database Management Customer Relationship Management

Server

Legends Pub and Grill

May 2017 - Sep 2018 (1 year 4 months)

Ensured exceptional customer service by addressing individual needs promptly. Processed all monetary transactions accurately, achieving a 100% error-free rate.

Customer Service Cash Handling Order Processing

Owner/Vice President

Boise Futbol Club CORP

Aug 2016 - Jun 2018 (1 year 10 months)

Coordinated meetings with Boise FC's Board of Directors and UPSL representatives to discuss strategic initiatives. Developed and presented sponsorship packages to local businesses, enhancing partnership opportunities.

Strategic Planning Sponsorship Accounting Event Management

Server

K-Fusion

Feb 2016 - Jun 2018 (2 years 4 months)

Addressed customer needs promptly to enhance satisfaction. Processed monetary transactions accurately to ensure a seamless payment experience.

Customer Service Cash Handling Order Processing

Manager, Technician

LKY Meridian

Aug 2015 - Jan 2017 (1 year 5 months)

Addressed patient concerns promptly to ensure needs are met effectively. Cultivated and maintained strong relationships with customers, vendors, and employees.

Customer Service Relationship Management Policy Compliance

Housekeeper

Maid to Clean

Jan 2015 - Aug 2015 (7 months)

Executed thorough general and deep cleaning services across the Treasure Valley. Delivered exceptional customer service by treating clients, their homes, and their belongings with the utmost respect.

Cleaning Customer Service Attention To Detail