Aly Bh

Provided real-time remote support to clients on inventory and POS systems, resolving issues quickly and professionally. Troubleshot problems in RTpos, RTbdi and SAP, guiding users step by step through AnyDesk sessions until fully resolved.

Monitored CCTV cameras and alarms remotely for large-scale warehouses including Metro and Hyper Star. Followed security protocols for customer and vendor entries/exits and identified suspicious activity and theft.

Handled client calls and inquiries, explained services clearly and used negotiation skills to close sales. Built strong client relationships and consistently met sales targets.

Supervised remote surveillance across Cricket Wireless and AT&T Mobile store locations, monitoring for theft and store violations. Wrote professional emails to U.S. clients on store opening/closing, employee violations and theft incidents.

Worked as an accounts person, maintaining client account records with accurate data entry. Analyzed data and prepared reports to support business decisions.

Provided personalized customer service, helping customers choose the right products and increasing overall sales. Managed inventory and organized displays.

Edited promotional and social media videos (cutting, color correction, transitions, motion graphics) in Premiere Pro and CapCut. Handled client feedback and delivered finished videos on tight deadlines while working fully remotely.

Designed branding, social media and marketing graphics for U.S. clients using Photoshop, Illustrator and Canva. Communicated directly with clients to understand requirements, share drafts and deliver revisions on time.

Intermediate in Commerce Group, in progress since 2024.

Completed matriculation in the General Group in 2022.