Alvira Sayyed

I am a detail-oriented, process-driven customer support specialist with nearly four years supporting international teams at Amazon and Concentrix. I handled operational escalations, fraud investigations, and seller dispute resolution while supporting US, Canada and UK clients, using CSUI, Quicksight and Amazon internal systems. I’ve delivered measurable improvements in case handling through root-cause analysis and efficient ticket management.

I’m passionate about streamlining workflows, preventing abuse, and leveraging internal tools like FMS to resolve complex issues. I thrive in high-pressure environments and collaborate across functions to improve CSAT, reduce AHT, and strengthen fraud prevention processes.