Vivian Obondo
@vivianobondo
Bilingual quality assurance professional driving process improvement and team performance.
KenyaWhat I'm looking for
I am a dedicated, bilingual quality assurance professional with solid experience in quality assurance, customer service, and team leadership. I bring strong communication skills in Swahili and English and a proactive mindset focused on continuous improvement.
In my recent roles as a Quality Analyst, I set and evaluated quality standards, delivered feedback and coaching, and analyzed client feedback to guide quality improvements across diverse workstreams. I have audited transactions, participated in client calibrations, and prepared bilingual reports to improve team performance and compliance.
I am motivated by opportunities to support organizational goals, solve operational problems, and grow alongside my team, contributing both technical proficiency with AI tools and practical frontline experience in customer service and supervision.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Ison Experience
Nov 2024 - Present (10 months)
Set and evaluated quality standards across workstreams, delivered coaching feedback to improve team performance, and analyzed client feedback to guide quality improvements while reporting bilingually in Swahili and English.
Quality Analyst
Samasource Kenya Limited
May 2021 - Apr 2023 (1 year 11 months)
Audited transactions and translated findings into actionable feedback, supported quality control across diverse workstreams, and participated in client calibrations with bilingual reporting in Swahili and English.
Cashier/Supermarket Attendant
Lifestyle Supermarket
Apr 2017 - Oct 2017 (6 months)
Handled customer transactions, applied discounts, verified age-restricted sales, and provided bilingual customer service while maintaining checkout area standards.
Education
Degrees, certifications, and relevant coursework
Mombasa Aviation Training Institute
Diploma, Air Travel / Cabin Crew
2011 - 2012
Completed a Computerized Diploma in Air Travel and a Diploma in Cabin Crew focusing on aviation operations and customer service.
St Gemma Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E.).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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