Alvine Makori

Process and verify KYC documents, loan applications and customer onboarding files while maintaining 99% data accuracy. Coordinate with front-office teams to resolve application and customer issues and prepare daily MIS reports.

Managed a portfolio of 500+ accounts using Mifos and CRM systems, consistently achieving 120–130% monthly KPI attainment. Improved loan approval turnaround time by 25% through streamlined verification workflows and cross-team coordination.

Supported daily operations, service coordination, reporting and accurate record keeping across assigned regions. Developed customer-focused solutions that improved service delivery satisfaction by over 30%.

Managed customer onboarding, policy documentation, claim tracking, reporting and regular client communication. Achieved a 90%+ policy renewal rate through consistent follow-up and personalised customer service.

Handled customer enquiries, client information, data entry, filing, reporting and follow-ups to support smooth office operations. Built and maintained corporate client relationships through responsive communication and solution-focused service.

Certification in Customer Relationship Management from HP LIFE Foundation, October 2024.

Diploma in Business Administration from Presbyterian University of East Africa, 2014-2016.

Certificate in Information Technology from Annex Computer College, January to April 2013.

Kenya Certificate of Secondary Education (KCSE) from St. Monica Lanet Secondary School, 2008-2012.