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Patrick Wambua Mutinda

@patrickwambuamutinda

Message

Back-office operations supervisor skilled in data analysis, process improvement, and team leadership.

Kenya

Message

What I'm looking for

I seek a role where I can lead back-office operations, build data-driven dashboards, improve processes, mentor teams, and contribute to scalable, compliant lending operations.

I am a results-driven back-office operations leader with progressive experience in financial services across Kenya, supporting onboarding, credit analysis, compliance and loan processing while building SOPs and training teams. I create dashboards and pivot tables using Power BI, Excel and SQL to deliver actionable insights that improve productivity and reduce delays.

I proactively recommend process improvements, lead performance management cycles, and have contributed to regional operations at a multi-country lender. I also have data annotation and freelance writing experience and hold certifications in data analysis, BI and R, demonstrating a commitment to continuous learning and technical excellence.

Experience

Work history, roles, and key accomplishments

Current

Back Office Operations Supervisor

Current

Watu Africa

Mar 2024 - Present (1 year 7 months)

Manage back-office verification and onboarding SLAs, create SOPs and training programs, and deliver dashboards that drive daily and monthly performance improvements across operations.

Advanced Excel SQL Google Cloud Power BI SOPs Reporting

Current

Freelance Writer

Current

Self Employed

Jan 2015 - Present (10 years 9 months)

Produce articles, research papers, and edited documents for diverse clients on an ongoing freelance basis.

Research Editing Content Development Communication

Data Annotator

Mindrift

Jun 2024 - Nov 2024 (5 months)

Annotated varied data types for machine learning projects on a part-time basis, ensuring label quality and consistency across datasets.

Data Annotation Quality Assurance Labeling Attention To Detail

Senior Back Office Operations Officer

Watu Africa

Jan 2022 - Mar 2024 (2 years 2 months)

Supported credit analysis and underwriting, managed loan processing and disbursals, ensured compliance and risk controls, and produced data visualizations to inform performance metrics.

Credit Analysis Advanced Excel SQL Google Cloud Power BI Data Visualization & Compliance Loan Processing

Back Officer

Watu Credit Limited

Mar 2019 - Dec 2021 (2 years 9 months)

Processed loan requests and client data entry, validated documents, handled interdepartmental information requests, and performed NTSA TIMs verifications to support portfolio operations.

Microsoft Excel Google Cloud Platform Data Entry Loan Processing Document Management NTSA TIMs Verification client support

Volunteer Graduate Assistant

Greatness United Kenya

Apr 2018 - Oct 2018 (6 months)

Supported primary education outcomes and youth development through community service programs under the Ministry of Education.

Community Outreach Youth Development Education & Support Volunteer coordination

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Bachelor of Science, Computational and Applied Mathematics with IT

2013 - 2017

Grade: Second Class Honor

Activities and societies: Mathematics club member, School of Mathematics and Actuarial Science (2015/2016)

Completed a Bachelor of Science in Computational and Applied Mathematics with IT, focusing on applied mathematics and information technology concepts relevant to data analysis and computation.

Kyemundu Secondary School

Kenya Certificate of Secondary Education

2009 - 2012

Grade: B

Activities and societies: Science Club chairman (2012); Mathematics Club chairman (2011/2012)

Completed secondary education and obtained the Kenya Certificate of Secondary Education with a grade B, actively participating in science and mathematics extracurricular leadership.