Alvin Ace Tan

I am a dedicated customer service and collections professional with hands-on experience managing delinquent accounts, negotiating payment arrangements, and supporting clients with empathy and professionalism. My background includes credit evaluation, documentation, and account monitoring developed through roles in financial institutions.

At Metro Quicash Lending Corporation, I managed a portfolio of overdue accounts, prepared reports for management and legal proceedings, and collaborated with teams to resolve discrepancies while ensuring accurate records. Previously at Sumisho Motor Finance Corporation I verified client documents, assessed creditworthiness, and guided customers through application processes.

I prioritize clear communication, confidentiality, and adherence to company policies, and I bring strong computer literacy (MS Office, CRM systems), time management, and multitasking skills to deliver high customer satisfaction and effective debt recovery.