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Alvin Ace Tan

@alvinacetan

Customer service and collections specialist experienced in credit verification and client-focused debt resolution.

United Arab Emirates
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What I'm looking for

I am seeking a customer-focused role in collections or credit support where I can apply my negotiation, credit-evaluation, and account-management skills in a collaborative, policy-driven team.

I am a dedicated customer service and collections professional with hands-on experience managing delinquent accounts, negotiating payment arrangements, and supporting clients with empathy and professionalism. My background includes credit evaluation, documentation, and account monitoring developed through roles in financial institutions.

At Metro Quicash Lending Corporation, I managed a portfolio of overdue accounts, prepared reports for management and legal proceedings, and collaborated with teams to resolve discrepancies while ensuring accurate records. Previously at Sumisho Motor Finance Corporation I verified client documents, assessed creditworthiness, and guided customers through application processes.

I prioritize clear communication, confidentiality, and adherence to company policies, and I bring strong computer literacy (MS Office, CRM systems), time management, and multitasking skills to deliver high customer satisfaction and effective debt recovery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SC

STI College Caloocan

Bachelor of Science, Business Management

2015 - 2019

Completed a Bachelor of Science in Business Management with a major in Operations, focusing on operational processes and business administration.

Tech stack

Software and tools used professionally

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Alvin Ace Tan - Customer Service & Collections Officer - Metro Quicash Lending Corporation | Himalayas