At Smart Payments Collection LLC, I oversee day-to-day customer service team operations, monitor performance against goals and standards, and address complex customer issues escalated by frontline staff.
I coach and mentor team members, including training new candidates and supporting their development. I also provide regular reports on team performance, customer satisfaction, and operational challenges.
At (IBT) outsourcing - Deyaar Development PJSC, I handled customer enquiries and complaints related to property, facility, and community management, responding by phone and email.
Earlier, I assisted customers at UXCenters, resolving issues and helping streamline service processes. I also worked as a Sales Executive at RE/MAX Egypt.
