Looking for a job

Alvaro Baisman

@alvarobaisman

I'm a bilingual customer success specialist currently living in Peru. I am skilled in front-end web development, documentation, and software testing.

Peru

Message

What I'm looking for

I want to work where I can design XR or customer-facing solutions that improve UX, reduce friction, and drive retention. I value Agile collaboration, measurable impact, and the chance to train users so they’re truly independent.

I’m a WebXR developer who builds immersive experiences to address real customer workflow challenges, boosting profitability and strengthening brand image. Since October 2024, I’ve focused on turning user needs into practical, high-impact experiences.

I also bring strong customer success and enablement experience. I’ve improved communication by standardizing documentation formats, resolved issues through tickets and video calls using de-escalation techniques, and delivered training that promotes client independence.

On the product and growth side, I’ve worked in Agile teams to ship improvements through biweekly sprints and iterative testing. I’ve enhanced UX by implementing Math.js on platforms and designed and developed a department training platform that reduced training time by 20%.

Before XR, I delivered results in sales and operations, including increasing customer retention by 25% through expert product knowledge and conflict resolution, and improving delivery route times by 10% through routing optimization. I’m energized by clear problem-solving, measurable outcomes, and building tools that help teams perform faster and smarter.

Experience

Work history, roles, and key accomplishments

Current

Lead Developer

Current

Indigital XR

Sep 2024 - Present (1 year 9 months)

Designed XR experiences to address customer workflow needs, improving profitability and brand image. Collaborated on website development to strengthen UX/UI, SEO, and visibility, and trained clients to use XR technologies independently.

UX UI SEO Website Development Client Training Team Collaboration UX Research

Customer Success Specialist

Opeeka

Jun 2023 - Dec 2024 (1 year 6 months)

Standardized documentation to reduce miscommunication and improved customer satisfaction by implementing Math.js on the platform. Resolved issues via tickets and video calls, designed a department training platform that reduced training time by 20%, and supported Agile delivery through biweekly sprints and stakeholder meetings.

& Customer Success Math.Js Ticketing De escalation Platform Design Sprints Stakeholder Management

Sales Representative

Boost Mobile

Feb 2022 - May 2023 (1 year 3 months)

Increased customer retention by 25% through expert product knowledge and conflict resolution. Drove 65% of total store sales through superior customer service and boosted brand loyalty by building strong client relationships through empathetic communication.

Customer Retention Product Knowledge Conflict Resolution Sales Performance Customer Service Client Relationships Brand Loyalty Communication Skills

Transportation Specialist

Good Eggs

Mar 2019 - Nov 2019 (8 months)

Improved delivery route times by 10% using proprietary routing software. Revamped new-hire training to increase productivity and reduce wasted time by 12%, updated SOPs for efficiency, and resolved client issues using Slack and Zendesk to increase satisfaction and lower return rates.

Route Optimization Logistics Operations SOP Development Proprietary Routing Software Slack Zendesk Productivity