Alok Kumar

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I am a dedicated Client Support Associate with 3+ years of experience in customer service, primarily in the travel and EdTech sectors. My career has focused on delivering top-tier support to global clients across B2B and B2C environments, with a strong command of industry-standard systems such as Amadeus, Sabre, Farelogix, and Zendesk. I thrive in dynamic, fast-paced settings and have consistently met and exceeded KPIs, including maintaining a 95% query resolution rate and improving customer satisfaction by 25% year-over-year.

Currently at Meazure Learning (formerly Examity), I provide technical and customer support for online proctoring solutions, ensuring smooth exam experiences and integrity. My previous roles at WNS (for Internova Travel Group), Etraveli Group, and IGT Solutions (for Expedia) sharpened my problem-solving skills and gave me extensive experience in travel systems and remote customer support.

I’m passionate about technology, process optimization, and delivering seamless user experiences. I enjoy collaborating with diverse teams and have experience training new hires on platforms like Amadeus. My interests include continuous learning, exploring digital tools that enhance customer journeys, and contributing to high-performing support environments.

I’m looking for opportunities where I can leverage my technical support skills, industry knowledge, and dedication to customer success in a role that values innovation, flexibility, and excellence.