Almira Alshaibani

I manage telecommunications collection accounts at Sequium, helping Comcast and AT&T customers address balances, billing questions, payment information, and account-resolution options.

Previously at Valor VIP Collections, I handled third-party collections for Verizon, DIRECTV, and Comcast. I was recognized as a Top 5 Collection Agent for strong collection performance while maintaining accurate account histories and de-escalating difficult conversations.

My customer service foundation includes supporting Spectrum TV customers at Focus Services with promotions, packages, billing questions, and account concerns in a fast-paced call-center environment.

I bring empathy, active listening, detailed documentation, and a goal-oriented approach to sensitive financial conversations. I focus on building rapport, finding practical payment solutions, and protecting positive customer relationships.