I've built more than nine years of financial services experience across mortgage servicing, loan administration, collections, billing, and customer support.
At Stellantis Financial, I managed customer accounts, resolved complex payment inquiries, processed ACH and electronic payments, and coordinated vehicle recovery efforts with internal teams and external vendors.
Previously at Above Lending, I negotiated debt-resolution settlements, maintained accurate records, and worked across departments to resolve account discrepancies. At Reverse Mortgage Solutions, I guided reverse mortgage borrowers through servicing, property tax, and insurance questions.
I've also managed default mortgage accounts at Shellpoint Mortgage Services, helping borrowers understand payment options, escrow payments, and payment assistance while bringing accounts up to date.
