Allysson Rodrigues
@allyssonrodrigues
I implement ERP systems and resolve multilingual technical support challenges.
BrazilWhat I'm looking for
At Freshworks, I provide technical assistance for Freshchat and Freshdesk in English, Portuguese, and Spanish, helping clients diagnose issues and improve their support experience.
I've implemented ERP routines at Smartnew System and led B2B support, system implementations, training, and SOP creation at Transmeet. I'm focused on technology, process management, and client relationships.
Experience
Work history, roles, and key accomplishments
Provide technical assistance to clients using Freshchat and Freshdesk platforms in English, Portuguese, and Spanish. Support diverse markets by performing diagnostics, guidance, and technical follow-up.
ERP Implementation Analyst
Smartnew System
Sep 2023 - Jul 2025 (1 year 10 months)
Developed and executed implementation routines. Conducted user training and onboarding sessions and designed and optimized ERP workflows and processes.
Technical Support Supervisor
Transmeet
May 2021 - Sep 2022 (1 year 4 months)
Managed team schedules, task delegation, and training. Provided B2B support for large enterprise clients and led system implementation, creating operational documentation (SOPs).
Technical Support Agent
BTCC – Brasil Telecom Conexão Cliente
Jan 2020 - Jan 2021 (1 year)
Provided customer support for connection and configuration issues. Assisted with device setup and delivered remote and phone-based technical assistance.
Education
Degrees, certifications, and relevant coursework
CEPMG Pedro Xavier Teixeira
High School Diploma, General Studies
Completed high school in 2018.
CIEE
Technical Course, Administrative Routines
Completed a technical course in Administrative Routines with a duration of 2 years.
Alura
SQL for Beginners, Database
Completed a course on SQL for Beginners.
Prepara Cursos
Microsoft Office Package and Internet Navigation, Computer Skills
Completed a course on Microsoft Office Package and Internet Navigation.
Alura
Kanban, Project Management
Completed a course on Kanban.
Alura
Team Management and Leadership, Management
Completed a course on Team Management and Leadership.
Instituto Federal de Goiás
Bachelor's Degree, Information Systems
Completed a Bachelor's degree in Information Systems.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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