Open to opportunities

Ally Nichols

@allynichols

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Compassionate healthcare professional with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my healthcare skills while providing compassionate support to individuals in need.

I am a dedicated healthcare professional with a strong background in customer service and home health care. Over the past several years, I have honed my skills in assisting individuals with daily living activities, ensuring their comfort and safety while providing compassionate care. My experience includes working as a Home Health Aide, where I supported clients in their homes, and as a Virtual Medical Scribe, where I documented patient visits and managed electronic medical records.

Throughout my career, I have demonstrated my ability to navigate complex situations with a high resolution rate, effectively communicating with patients, families, and healthcare professionals. My commitment to providing quality care is evident in my work with various organizations, where I have facilitated access to essential resources and ensured that patients receive the support they need. I am passionate about making a positive impact in the lives of others and continuously seek opportunities to grow and develop my skills in the healthcare field.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

RDI Corporation

Jun 2024 - Present (1 year)

Conducted scripted calls to verify insurance policy details and explained plan overviews to applicants. Accurately reviewed and collected detailed billing, demographic, and medical history information.

Customer Service Insurance Verification Data Entry Compliance Communication

Home Health Aide

First Light Home Care

Mar 2024 - Present (1 year 3 months)

Assisted individuals in their homes with daily living activities, including bathing, dressing, and grooming. Provided companionship care, meal preparation, and ran errands, including pharmacy pickups.

Personal Care Housekeeping

Delivery Driver

Amazon

Oct 2023 - Present (1 year 8 months)

Safely and efficiently transported packages directly from the warehouse distribution center to customers' homes or businesses. Navigated routes using GPS and adhered to company policies and safety regulations.

Package handling Delivery Logistics GPS Package Handling

Virtual Medical Scribe

Scribe America

Nov 2022 - Present (2 years 7 months)

Assisted doctors and healthcare providers in real-time by transcribing and documenting patient visits. Managed and navigated electronic medical records via EMR systems, ensuring accuracy and organization.

Medical Scribing EMR Medical Terminology Documentation

Home Health Aide

Home Instead Senior Care

Apr 2021 - Present (4 years 2 months)

Assisted individuals in their homes with daily living activities, including bathing, dressing, and grooming. Provided companionship, meal preparation, and transportation for appointments and rehab.

Personal Care Transportation

Personal Shopper

Amazon/ Sam's Club

Dec 2020 - Present (4 years 6 months)

Selected and purchased items for online shoppers via Amazon Prime and Sam's Club, ensuring accurate order fulfillment. Accurately staged items in appropriate temperature areas and delivered products in a timely manner.

Inventory Management Customer Service order fulfillment Logistics

Home Health & Facility Aide

Spring Hills Home Care Services

Mar 2020 - Present (5 years 3 months)

Assisted individuals in their homes and facilities with daily living activities, including personal care and mobility. Managed multiple responsibilities on nursing home floors, ensuring residents' basic needs were met.

Personal Care Patient Care Housekeeping

Home Health Aide

Home Care By Black Stone

Apr 2019 - Present (6 years 2 months)

Assisted individuals with daily living activities, including bathing, dressing, and grooming. Provided companionship care, meal preparation, and ran errands, including pharmacy pickups.

Personal Care Housekeeping

Customer Care Call Center Rep

VRI

Jun 2016 - Present (9 years)

Monitored medical emergencies for over 5,000 elderly individuals, ensuring rapid and effective responses. Navigated over 500 complex situations with a 98% resolution rate while answering alarms and inbound calls.

Customer Service Conflict Resolution Communication