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Allekay Thompson

@allekaythompson

I support operations through incident reporting, technician dispatch, customer communication, and accurate records management.

Jamaica

Message

What I'm looking for

I'm looking for an operations or administrative support role where I can organize records, coordinate service requests, communicate with customers, and contribute to accurate, timely documentation.

At Hawkeye Electronic Security, I organize digital case files, prepare detailed incident reports, coordinate technician dispatch, and manage service tickets to support timely issue resolution.

I also monitor live alarm signals and vehicle activity using Monitu, Hawkeye Hawktracker, AmberConnect, and Hawkeye Pegasus while keeping clients, response teams, and internal departments informed. My accounts receivable internship strengthened my financial record organization, payment verification, reconciliation, and Excel-based data accuracy.

Experience

Work history, roles, and key accomplishments

Monitoring Agent

Hawkeye Electronic Security

Jan 2024 - Dec 2026 (2 years 11 months)

Organized digital case files and prepared detailed incident reports using Microsoft Word and Excel. Monitored live alarm signals and vehicle activity using Monitu, Hawkeye Hawktracker, AmberConnect, and Hawkeye Pegasus, providing timely updates to clients and internal departments.

Microsoft Office Monit AmberConnect Incident Reports Data Entry Scheduling