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Alkimeo User

@alkimeouser

Technical Support Team Leader at Imprint-Social, bringing AI tools into support workflows and moving toward service design.

Israel

Message

What I'm looking for

I'm steering my career toward service design and the intersection of UX and AI.

At Imprint-Social, I led a team of three Technical Support specialists, coordinated daily work, trained new members, and served as the escalation point for complex problems. I also bridged support with other departments so technical needs were understood across the company.

As a Technical Support Specialist at Imprint-Social, I researched solutions, clarified processes, and brought AI tools into workflows to automate tasks and speed up ticket resolution on platforms like monday.com. I'm now steering my career toward service design and the intersection of UX and AI.

Experience

Work history, roles, and key accomplishments

Technical Support Team Leader

Imprint-Social

Oct 2024 - Sep 2026 (1 year 11 months)

Led a team of three, coordinating daily work, training new members, and acting as escalation point for complex problems. Bridged support and other departments to ensure technical needs were understood across the company.

Team Leadership Technical Support Escalation Management Cross Functional Communication

Technical Support Specialist

Imprint-Social

Oct 2018 - Oct 2024 (6 years)

Kept the company's technical operations running, solving complex problems for internal teams and keeping projects free of technical blocks. Researched solutions, improved processes, and brought in AI tools to automate tasks and speed up ticket resolution.

Technical Support Problem Solving Process Improvement AI Tools Monday.Com Automation

Social Media Community Leader

Imprint-Social

Jul 2018 - Oct 2018 (3 months)

Created social media content and visual material, connecting each post with the right audience.

Social Media Content Creation Visual Design

Team Leader & Translator

SEMIS A

Jan 2018 - Jul 2018 (6 months)

Led a group of Spanish field operatives and translated in real time between Spanish and Israeli teams to keep communication fluid.

Team Leadership Translation Communication Skills

Quality Assurance

Inventiva

Sep 2015 - Jan 2017 (1 year 4 months)

Tested and validated the quality of the company's software and services using tools like JIRA and MySQL Workbench. An early, hands-on introduction to quality from the user's point of view.

Quality Assurance Jira MySQL WorkBench Testing