Aliya Carr

Processed FMLA, personal, bonding, and military leaves for employees, ensuring timely and accurate handling of all documentation. Provided guidance to managers on leave of absence processes and employee terminations.

Managed FMLA and STD claims for associates, including processing paid parental and adoption leaves. Consulted with doctors for medical documentation and applied state-specific guidelines to claims.

Processed FMLA claims for associates and managed new claims in a timely manner. Reviewed medical documentation and responded to client emails promptly.

Handled complex claim processing in addition to standard leave of absence duties. Ensured all claims were processed efficiently and accurately.

Communicated with customers regarding appointments, pricing, and products, building client relationships through effective listening. Groomed dogs using various tools and educated owners on grooming schedules and pet care.

Provided direct care to elderly residents, including feeding and personal assistance. Documented daily work and relayed phone messages to appropriate staff.

Engaged with customers in a friendly manner and trained new employees on store operations. Operated the cash register for various transactions and maintained store cleanliness and stock.

Answered phones and greeted daily visitors, directing calls to appropriate personnel. Collected fees and payments, ensuring smooth front desk operations.