ali hamamah
@alihamamah
ELD Compliance Specialist at Leezam Services LLC using Fortex ELD to correct log discrepancies and ensure 100% submission accuracy.
EgyptWhat I'm looking for
At Leezam Services LLC, I manage daily ELD logs for multiple drivers using Fortex ELD, ensuring DOT/FMCSA compliance. I monitor and correct Hours of Service violations and use the AI Repair tool to identify and fix log discrepancies, with 100% submission accuracy.
I coordinate truck assignments, trip periods, and log submissions, while tracking driver shifts across multiple time zones. I also troubleshoot ELD issues with drivers and generate DOT Inspection reports.
As an Amazon Relay Dispatcher & Shipment Tracker, I monitored shipments, coordinated loading and unloading with drivers, and reported operational incidents. I also have remote call center management, customer service, sales, and data entry experience.
Experience
Work history, roles, and key accomplishments
Call Center Manager
Jordansteps
Aug 2023 - Present (3 years 2 months)
Managed remote operations and developed satisfaction surveys improving service standards. Created a loyalty program increasing revenue by 40% and resolved escalated complaints.
ELD Compliance Specialist & Fleet Dispatcher
Leezam Services LLC
Jan 2023 - Present (3 years 9 months)
Managed daily ELD logs for multiple drivers on Fortex ELD, ensuring full DOT/FMCSA compliance. Monitored and corrected Hours of Service violations in real time and utilized AI Repair tool to achieve 100% submission accuracy.
Amazon Relay Dispatcher & Shipment Tracker
Amazon Relay
Jan 2023 - Dec 2024 (1 year 11 months)
Monitored and tracked Amazon shipments in real time using the Amazon Relay platform. Coordinated with drivers during loading and unloading to ensure on-time execution and resolved operational issues.
Customer Service & Sales Specialist
Swesshome Real Estate App
Jun 2022 - Mar 2023 (9 months)
Increased sales by 25% and expanded regional coverage by 80% across Damascus. Monitored app performance and resolved customer issues remotely.
Data Entry Specialist
Medical Consultation Center
Nov 2020 - Jun 2021 (7 months)
Maintained 100% accuracy across databases and processed sensitive medical records remotely.
Sales Executive
Vanessa Imex LLC
Jan 2020 - Jun 2021 (1 year 5 months)
Boosted sales efficiency by 30% and implemented cross-selling strategies that increased revenue by 30%.
Education
Degrees, certifications, and relevant coursework
Higher Institute for Seismic Research
MSc, Seismology Tectonics
Completed an MSc in Seismology Tectonics in 2023.
Damascus University
BSc, Applied Geology
Completed a BSc in Applied Geology in 2018.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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