Sara Bakry
@sarabakry
Operations coordinator specializing in quality control, customer service, and process improvement.
EgyptWhat I'm looking for
I am an operations coordinator and quality control specialist with experience across logistics, call centers, and HR functions. I built and maintained defect databases, implemented quality-monitoring processes, trained and mentored call center staff, and supported recruitment and employee relations initiatives to drive operational efficiency.
I have worked in Egypt in roles including quality control, human resources assistance, dispatching, and customer service for companies such as Medica, Careem, Teleperformance, Road-Runners, and UTO/BP. I bring strengths in data analysis, Microsoft Office, CRM systems, technical writing, and developing procedures that reduce defects and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
UTO
Jan 2025 - Present (8 months)
Provided professional chat and email support for medical products, handled inquiries and troubleshooting, collaborated with internal teams to escalate complex cases, and documented interactions per SOPs.
TETrained and mentored new call center representatives, utilized CRM systems to manage customer data, and developed an FAQ knowledge base and procedures to enhance operational efficiency.
CAManaged employee relations issues compliantly, supported recruitment with job descriptions, and developed career development plans to promote employee growth.
Quality Control Specialist
Medica Company
Jan 2016 - Jan 2018 (2 years)
Created and maintained a database of product defects enabling better analysis and reporting, and implemented processes to monitor and track product quality over time.
Dispatcher
Road-Runners
Coordinated with customer service teams for accurate data entry, utilized GPS for real-time vehicle tracking, and created a system to monitor driver performance and provide feedback.
Education
Degrees, certifications, and relevant coursework
ACAmerican University in Cairo
Diploma, Simultaneous Interpretation
Diploma in Simultaneous Interpretation from the American University in Cairo.
October 6 University
Bachelor's Degree, Languages and Translation
Bachelor's Degree in Languages and Translation from October 6 University.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Interested in hiring Sara?
You can contact Sara and 90k+ other talented remote workers on Himalayas.
Message SaraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
