Open to opportunities

Alie Iskandar

@alieiskandar

Message

Reliable IT technician specializing in hardware support, troubleshooting, and on-site maintenance.

Malaysia

Message

What I'm looking for

I seek on-site or field IT roles where I can apply hardware troubleshooting, preventive maintenance, and SLA-driven support within a collaborative, client-focused team.

I am a disciplined and client-focused IT technician with strong hands-on experience in hardware repair, system deployment, and preventive maintenance across enterprise and government environments.

Throughout my roles, I resolved hundreds of technical support logs, maintained high customer satisfaction, executed large-scale workstation rollouts, and conducted comprehensive hardware audits that improved asset accuracy and reduced failures.

I collaborate effectively with technical teams and vendors to meet SLAs, perform data recovery, and implement security measures to protect corporate data, consistently delivering timely, reliable support that minimizes downtime.

Experience

Work history, roles, and key accomplishments

Customer Engineer

Heitech Padu Sdn. Bhd.

Feb 2023 - Oct 2025 (2 years 8 months)

Resolved over 500 technical support logs with a 95% customer satisfaction rating and executed preventive maintenance for 100+ workstations, reducing equipment failures by 15%. Managed Windows OS deployments and met SLAs by addressing high-priority issues within 4 hours.

Troubleshooting SLA Management Customer Support Asset Management

Resident Engineer

Mesiniaga Berhad

Jan 2021 - Jan 2023 (2 years)

Led physical installation and cable management for a 50-user office and resolved 95% of on-site hardware logs within a 4-hour SLA, improving asset accuracy to 99% through auditing and tagging of 1,000+ IT assets.

SLA data recovery

IT Technician Support

Jabatan Imigresen Malaysia

Jan 2020 - Dec 2020 (11 months)

Diagnosed and resolved hardware/software issues for 200+ staff, maintained passport scanners and biometric devices, and ensured 100% system readiness during peak operations through routine checks and vendor escalations.

Peripheral Troubleshooting Patch Management Technical Documentation

Education

Degrees, certifications, and relevant coursework

Politeknik Balik Pulau

Diploma in Information Technology, Information Technology (Digital Technology)

2017 - 2019

Grade: 3.57 CGPA

Activities and societies: Recipient of multiple departmental awards; second place in final year project competition; participated in IoT incubator and 24-hour hackathon.

Completed a Diploma in Information Technology (Digital Technology) with a CGPA of 3.57, focusing on practical IT skills and project work.