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aliff wajdee

@aliffwajdee

IT support specialist at OG Solutions, overseeing technical operations and supporting clients across hardware, software, and networks.

Malaysia

Message

What I'm looking for

I'm seeking a challenging position where I can apply my skills and experience to support organizational success, enhance operational efficiency, and contribute to company growth in a dynamic work environment.

At OG Solutions, I oversee technical operations and support clients with hardware, software, and network issues. I also handle equipment installation and configuration, network troubleshooting, and technical documentation.

Previously, as a Senior Application Support Engineer at Sophic Automation Sdn Bhd, I supported users across seven web applications and addressed client requests through the ServiceNow Ticketing System.

At Sophic Automation Sdn Bhd, I helped transition weekly performance reports from Excel to Power BI and authored over 30 knowledge articles. I also led the night shift team during a system onboarding and migration process.

Earlier at OG Solutions Sdn Bhd, I provided technical support and troubleshot desktops, servers, and network equipment. I also supervised a Sarawak military project involving a 10-person team from three companies.

Experience

Work history, roles, and key accomplishments

Current

Head of Technical

Current

OG Solutions

Apr 2025 - Present (1 year 6 months)

Lead technical operations and provide expert support to clients, ensuring timely resolution of hardware, software, and network issues. Manage installation, configuration, and deployment of new hardware and software for seamless system integration.

Hardware Support Software support Network Troubleshooting IT Equipment Maintenance Inventory Management Technical Documentation

Senior Application Support Engineer

Sophic Automation Sdn Bhd

Apr 2021 - Mar 2025 (3 years 11 months)

Provided comprehensive support to clients via the ServiceNow Ticketing System, addressing inquiries and resolving issues effectively. Assisted users with problems and requests across seven distinct web applications, ensuring seamless operation and user satisfaction.

ServiceNow Application Support Web Applications Testing performance reporting PowerPoint Excel Power BI

Technical Support

OG Solutions Sdn Bhd

Jul 2017 - Jan 2021 (3 years 6 months)

Provided exceptional support to clients by addressing technical inquiries and resolving issues promptly. Diagnosed and repaired hardware malfunctions, ensuring optimal performance and reliability.