Alicia uche
@aliciauche
Certified virtual assistant specializing in email and calendar management, customer support, and Google Workspace for remote businesses.
NigeriaWhat I'm looking for
I’m a certified Virtual Assistant trained by VSavvy Academy and experienced supporting business owners remotely. I focus on keeping operations organized through reliable email, calendar, and administrative support.
In my self-employed Virtual Assistant role, I’ve managed and organized 800+ client emails to reduce inbox clutter and improve response time by 90%. I schedule meetings, manage calendars, and coordinate appointments while handling customer support via email and chat with professionalism and attention to detail. I also use Google Workspace tools like Docs, Sheets, Calendar, and Drive to organize documents and track tasks.
During my Virtual Assistant internship, I built strong remote support fundamentals, including CRM management and admin operations. I practiced customer support workflows using tools like Zendesk, HubSpot CRM, Google Workspace, and Gmail, and delivered 99% accurate data entry while creating SOPs for customer onboarding.
I bring a service-first mindset shaped by previous customer service and care experience, including working with high-volume inquiries and maintaining safeguarding and health standards. In every setting, I’m proactive, communicate clearly, and maintain strict confidentiality—especially in fast-paced environments.
Experience
Work history, roles, and key accomplishments
- Managed and organized 800+ client emails, reducing inbox clutter and improving response time by 90%
- Scheduled meetings, managed calendars, and coordinated appointments for clients
- Provided customer support via email and chat with attention to detail and professionalism
- Used Google Workspace: Docs, Sheets, Calendar, and Drive to organize documents and track tasks
- Completed VSavvy Academy
- Completed intensive Virtual Assistant training focused on remote support, CRM management, and admin operations
- Practiced customer support workflows using tools like Zendesk, HubSpot CRM, Google Workspace, and Gmail
- Managed mock inbox and calendar systems, including email triage, scheduling, and documentation
- Performed data entry with 99% accuracy and created SOPs for customer onboarding pr
- Deliver personal care including bathing, grooming, dressing, and toileting with dignity and respect
- Assist with mobility, safe transfers, and use of mobility aids; prevent falls and pressure sores
- Monitor and record vital signs; report changes in health or behavior to nursing staff promptly
- Support nutrition and hydration; assist with feeding where required
- Follow individualised care pla
Resolved 40+ customer inquiries, complaints, and purchase issues daily via phone and in-person, achieving a 95% positive feedback rate. Managed 100+ customer records weekly in HubSpot CRM with 99% data accuracy, reducing follow-up errors by 30%. Processed 50+ cash and card transactions per shift while maintaining zero cash discrepancies over a 6-month period. Collaborated with a 5-person team to s
- Safeguarded children’s welfare and ensured a safe learning environment at all times
- Supported emotional, social, and behavioral development of pupils
- Encouraged good hygiene practices and assisted with daily routines
- Managed classroom behavior using positive discipline techniques
- Communicated effectively with parents on children’s progress and wellbeing
- Provided emotional support and p
Education
Degrees, certifications, and relevant coursework
City College
West African Examination Council (WAEC)
West Africa Examination Council
West Africa Senior Secondary School certificate
2009 - 2015
West Africa Examination Council (WAEC)
West Africa Senior Secondary School certificate, West Africa Senior Secondary School (WAEC)
2009 - 2015
Completed West Africa Senior Secondary School certification with the West Africa Examination Council (WAEC) from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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