Alicia Peters

Developed and implemented a new efficient workflow for PC Billing, resulting in a 200% increase in revenue within one month. Solely manage the Contracting and Credentialing Department, overseeing day-to-day operations and ensuring efficient workflows for provider/facility credentialing, contracting, and compliance.

Coordinated the multistate credentialing process for all new and existing providers/facilities, ensuring all licensure, certifications, and professional documentation were completed and maintained in compliance with accrediting bodies and payor requirements. Assisted in the development and implementation of a new medical staff onboarding process that reduced orientation time by 99%.

Delivered a high level of quality care to the substance abuse/behavioral health population. Led team on patient admissions and triaging incoming patients based on assessment.

Responsible for all aspects of the credentialing, re-credentialing and privileging processes for all physicians. Maintained up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications.

Managed weekly surgeries for eight Surgeons at Hospitals (inpatient/outpatient) and Surgical Centers. Scheduled, screened, and followed up with all patients for tests, surgeries, and hospital consultations.

Managed daily operations of practice and implemented strategies to increase patient base and retention. Oversaw credentialing, patient referrals, insurance verifications, ensuring compliance with healthcare standards.

Completed a comprehensive curriculum focused on health management principles and practices. Gained expertise in healthcare administration, policy, and operational strategies.

Acquired practical skills and theoretical knowledge essential for patient care. Focused on assisting healthcare professionals and providing direct patient support.

Studied foundational concepts in psychology, including human behavior, cognitive processes, and research methods. Developed analytical and critical thinking skills applicable to various fields.