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Dolly Lewis

@alicianaharyahu-lewi

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IT Help Desk Analyst at Heinen’s INC. who developed and built workflow processes in OnBase.

United States

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What I'm looking for

I’m looking for a challenging role in a reputable, growing organization where I can use my technical, database, and management skills while learning about new and emerging trends in IT.

At Heinen’s INC., I develop and build workflow processes in OnBase and manage ADC scale software conversion.

I analyze incidents and requests involving application hardware, verify sales data and FTP transmissions, and administer corporate office and store phone systems.

I answer and prioritize issues reported by phone and email, logging calls in ServicePro and escalating high-priority calls to the Technical Service team. I also create and maintain user accounts in Active Directory and train new associates.

Earlier, in the payroll department at Area Temps, I verified timekeeping records, recorded payroll data, and prepared manual checks. I hold OnBase workflow and system administration certifications, as well as Help Desk Analyst certifications from the Help Desk Institute.

Experience

Work history, roles, and key accomplishments

Current

IT Help Desk Analyst

Current

Heinen's INC.

Jul 2000 - Present (26 years 3 months)

Administered corporate office and store phone systems, managed ADC scale software, and developed workflow processes in OnBase. Analyzed and resolved incidents, prioritized workload, and trained new associates.

Service Professionals Microsoft Office MobiControl VNC LogMeIn Onbase Active Directory Networking Troubleshooting Customer Service

Payroll Department

Area Temps

Oct 1995 - Dec 2000 (5 years 2 months)

Verified timekeeping records, recorded payroll data, and ensured accurate calculations. Prepared manual checks and handled employee tax status changes.

Payroll Processing Data Entry Timekeeping Tax Compliance