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Alicia Montgomery

@aliciamontgomery

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I manage secure, reliable corporate networks, infrastructure, backups, and advanced technical support.

United States

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What I'm looking for

I’m looking for a network administration role focused on network configuration, VLAN setup, printer configuration, disaster recovery, software training, systems programming, database work, web development, and consulting.

At KeySource Acquisition, I administer and support corporate IT infrastructure, including Meraki networks, Microsoft Active Directory, servers, storage, applications, and operating systems.

I configure LAN/WAN connectivity, firewalls, network policies, upgrades, patches, backups, and disaster-recovery plans. I also provide tier 3 support, troubleshoot infrastructure incidents, monitor performance, and train support staff on applications.

Earlier, I built Visual Basic, VB.NET, ASP.NET, Access, and SQL Server applications for industrial, payroll, contact-management, and employee-management needs. I’ve also created and maintained websites, relational databases, reports, web content, and user documentation.

Experience

Work history, roles, and key accomplishments

Current

Network Administrator

Current

KeySource Acquisition, LLC

Mar 2009 - Present (17 years 6 months)

Responsible for administration, implementation, and support of hardware and operating systems within corporate IT infrastructure. Managed Meraki network, Microsoft Active Directory, and provided tier 3 support.

Cisco Meraki Active Directory Network Administration Firewalls LAN WAN Troubleshooting Disaster Recovery IT Infrastructure

Support Stock

Bath & Body Works

Oct 2010 - May 2013 (2 years 7 months)

Assisted in store resets, moved product, organized displays, and performed necessary functions to set up the store in the desired layout.

PC Programmer

Brigger & Associates, Inc.

Jul 2008 - Jan 2009 (6 months)

Created Visual Basic and VB.NET applications for industrial and manufacturing use, updated company website, and developed an Auto Dialer program for alarm tracking.

Visual Basic VB.NET ASP.NET MS Access CSS PLC

IT/Data Coordinator

Omnicare, Inc.

Jul 2007 - Jul 2008 (1 year)

Created relational databases to standardize payroll entry, developed Excel spreadsheet applications for calculations, and worked with department members to create technical requirements.

MS Access Excel Database Design Relational Databases

Computer Programmer

Analysis Express

Aug 2006 - Jun 2007 (10 months)

Created relational databases, project requirements, and maintained various database applications. Developed an Employee Management System and provided support for clients.

MS Access SQL Server ASP.NET HTML CSS VBA Visual Studio

Credit Customer Service Representative

Facs Group

Jun 2006 - Sep 2006 (3 months)

Answered customer questions about Macy's, Bloomingdales, and other Federated Department Store chains, and helped solve account or card issues.

Customer Service Account Management Computer Applications

Warehouse Worker

Frito-Lay

May 2003 - Jun 2006 (3 years 1 month)

Operated forklift to load and unload boxes, trained new employees on warehouse operations, and oversaw inventory for approximately $949 thousand dollars of product.

Forklift operation Inventory Management Training Logistics

Web Intern

KnowledgeWorks Foundation

Aug 2005 - May 2006 (9 months)

Created HTML emails, monthly e-newsletters, and various websites for events. Maintained the organization's site and created web graphics and PowerPoint presentations.

HTML CSS Photoshop PowerPoint Web Design Databases

Cashier

Fazoli's Restaurant

Jul 2001 - Aug 2002 (1 year 1 month)

Provided customer service to drive-thru customers, took orders, received payment, and delivered food. Performed open and closing duties and counted down cash drawer.

Customer Service Cash Handling Teamwork

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA Network+, Network Administration

Earned CompTIA Network+ certification in July 2021.

Microsoft

Microsoft SQL Server 2000 Administration Certification, Database Administration

Earned Microsoft SQL Server 2000 Administration Certification in February 2007.

College of Mount St. Joseph

Bachelor of Science, Computer Information Systems

Grade: GPA 2.99

Activities and societies: Women's Varsity Basketball Team (2002-2005); Black Student Union (2003-2006)

Earned a B.S. in Computer Information Systems with a second degree in Business Management in May 2006.

Lakota West High School

High School Diploma, General Studies

Grade: GPA 3.5/4.0

Activities and societies: Who's Who Among American High School Students (2001); All Academic GMC (2000); Honor student; Varsity letter winner and co-captain of basketball team.

Graduated from Lakota West High School in 2002 with honors.