Open to opportunities

Alicia McCallum

@aliciamccallum

Administrative operations professional with 9 years of experience simplifying processes, improving workflows, and coordinating complex schedules.

United States

Message

What I'm looking for

I’m looking for a role where I can simplify complex processes, build clear documentation and training resources, and improve workflows through thoughtful coordination—especially supporting healthcare and wellness teams with accurate, efficient operations.

I’m an administrative and operations professional with nine years of experience supporting healthcare and wellness organizations. I focus on thoughtful organization, clear communication, and practical process improvement that helps teams work more effectively.

In my recent role, I led daily front-office operations for a 24-person clinic and supported day-to-day leadership for a reception team. I created training guides, onboarding checklists, and reception SOPs—then refined scheduling workflows to improve consistency and team onboarding.

I also coordinate provider schedules using Crystal PM, balancing patient needs, provider availability, and clinic efficiency. Colleagues rely on me as a primary resource for process questions, and I partner with leadership during interviewing and onboarding.

Across prior roles, I supported scheduling, billing, documentation, and client communications, and I streamlined filing systems to improve organization and increase efficiency by about 40%. I also build education-focused communication, including client education, email campaigns, and Mindbody content—always aiming to make work more organized, efficient, and sustainable.

Experience

Work history, roles, and key accomplishments

Administrative Specialist & Lead Reception

Coffman Vision Clinic

Jun 2023 - Oct 2025 (2 years 4 months)

Led daily front-office operations for a 24-person clinic and provided day-to-day leadership for a three-person reception team. Created reception SOPs and improved scheduling workflows using Crystal PM to support consistency and onboarding.

Front Office Team Leadership SOP Development Process documentation Reception Training Materials Scheduling coordination Crystal Google Docs

Wellness Specialist

Rise Modern Wellness

Mar 2022 - Jun 2023 (1 year 3 months)

Guided clients through cryotherapy, infrared sauna, salt therapy, and other wellness services. Delivered personalized education and recommendations, contributing to about 75% conversion of promotional visitors into members.

Client Education Cryotherapy Sauna Systems Personalized Recommendations

Virtual Assistant (Contract)

McCallum Freelance

Jan 2022 - Jun 2023 (1 year 5 months)

Provided remote administrative and communication support to multiple small business clients. Created onboarding guides and educational resources, and produced branded slide decks, brochures, email campaigns, and social media templates while implementing communication systems to improve workflow and organization.

Remote Administrative Support Remote Communication Systems Onboarding Training Materials Email Campaigns

Administrative Assistant

Massage Solutions of Bend

Oct 2019 - Jan 2022 (2 years 3 months)

Supported scheduling, billing, documentation, client communications, and daily operations. Transitioned paper and digital filing systems and improved filing efficiency by about 40%, and created Mindbody email campaigns and social media content.