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Alice Wangui

@alicewangui2

Customer Service Representative at Cleanfax Laundry and Drycleaners Limited who helped reduce service turnaround time by 25%.

Kenya

Message

What I'm looking for

I’m seeking customer service and customer support opportunities in both remote and onsite environments.

At Cleanfax Laundry and Drycleaners Limited, I handled front-desk inquiries, requests, and complaints while maintaining a 98% first-time client approval rate.

I processed and tracked customer orders, contributing to a 25% reduction in service turnaround time. I also maintained digital records and coordinated pickups, deliveries, schedules, and customer follow-up.

At The Laundromatt Company Limited, I booked and tracked laundry orders, supporting a 98% on-time delivery rate. Accurate transaction handling and record keeping helped reduce financial discrepancies by 15%.

At Domino's Pizza, I handled approximately 30 customer inquiries daily, processed orders, and helped resolve service concerns. I’m seeking customer service and customer support opportunities in remote or onsite environments, and I’m currently completing Zendesk customer service training.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cleanfax Laundry and Drycleaners Limited

Sep 2021 - Jan 2023 (1 year 4 months)

Managed front-desk customer service, responding to inquiries and complaints while maintaining a 98% first-time client approval rate. Received, processed, and tracked customer orders accurately, contributing to a 25% reduction in service turnaround time.

Customer Service Client Relations Order Processing Records Management Service Coordination Follow up Digital Systems Teamwork

Customer Service Attendant

Domino's Pizza

Feb 2020 - Apr 2020 (2 months)

Handled approximately 30 customer inquiries daily and processed orders accurately. Responded to customer concerns and helped resolve service issues professionally in a fast-paced environment.

Customer Service Order Processing Issue Resolution Fast Paced Environment

Customer Service Attendant

The Laundromatt Company Limited

Feb 2019 - Jan 2020 (11 months)

Provided front-office customer support and maintained a positive client experience. Booked and tracked customer laundry orders accurately, supporting a 98% on-time delivery rate and reducing financial discrepancies by 15%.

Customer Service Online Order Booking Trackings Cashiering Record keeping Follow up

Front Desk Trainee

Utalii Hotel

Mar 2017 - Jul 2018 (1 year 4 months)

Welcomed guests and responded to front-desk inquiries professionally. Provided personalized customer service and assisted with front-office activities while developing strong communication and interpersonal skills.

Customer Service Front Office Communication Skills Interpersonal Skills