Alice Molone
@alicemolone
I deliver multilingual guest service across hotel front desks, reservations, and reception operations.
SwitzerlandWhat I'm looking for
I've supported guest-facing hotel operations in Switzerland and Spain, handling check-in, check-out, phone and email communication, and front-desk administration.
At Hotel Vezia, I managed front desk operations and guest communication while supporting customer service coordination in a high-interaction environment.
At Hotel Suites & Villas by Dunas, I handled administrative tasks, guest care, and complaint handling. My experience also includes reception, scheduling, correspondence, restaurant service, and kitchen work.
I'm trained in hotel and restaurant management and commercial administration, and I work across Italian, Spanish, English, German, and French. I use Opera PMS, Hotelkit, NewHotel, Microsoft Office, and Canva.
Experience
Work history, roles, and key accomplishments
Front Office Agent & Waitress
Hotel Vezia
May 2026 - Aug 2026 (3 months)
Handled front desk operations and guest communication through check-in/check-out, phone and email. Supported administrative tasks and customer service coordination in a high-interaction hotel environment.
Front Office Agent
Hotel Suites & Villas by Dunas
Oct 2025 - Apr 2026 (6 months)
Managed check-in/check-out procedures and administrative tasks. Provided customer service, complaint handling and high-quality guest care.
Waitress & Kitchen Assistant
Hotel Delfino Lugano
Jul 2023 - Dec 2024 (1 year 5 months)
Performed table service in the restaurant and kitchen work. Demonstrated teamwork and time management in a dynamic hotel environment.
Administration & Sales Assistant
SSSAT & Castelgrande Restaurant
Apr 2024 - Aug 2024 (4 months)
Provided administrative support in scheduling, correspondence and reception tasks.
Education
Degrees, certifications, and relevant coursework
SSSAT Swiss School of Tourism and Hospitality
Diploma, Hotel and Restaurant Management
2022 - 2025
Diploma in Hotel and Restaurant Management from SSSAT Swiss School of Tourism and Hospitality, completed from 2022 to 2025.
Escuela Profesional Comercial
Commercial Assistant Diploma AFC (CFC), Commercial
2018 - 2021
Commercial Assistant Diploma AFC (CFC) from Escuela Profesional Comercial, completed from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
SwitzerlandAuthorized to work in
Job categories
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