aliana forbes

I’m an aspiring Nurse Practitioner and healthcare advocate focused on delivering excellent, patient-centered care—starting with clear communication, careful documentation, and fast, responsible support when people need it most.

In my current Patient Service Coordinator role at Mass General Brigham, I manage high-volume phone lines and patient communications, schedule appointments, procedures, and surgeries using Epic, and coordinate referrals, authorizations, and pre-certifications. I also assist with billing inquiries and financial quotes, maintain surgical schedules, and ensure HIPAA compliance and patient confidentiality.

Before that, I strengthened my healthcare and service foundation through hands-on experience: as a Medical Advocacy Response Team Intern, I screened and triaged calls for sexually assaulted victims, compiled concise reports during hospital admissions, and provided resources during visits. I actively participated in clinical supervision meetings, helped raise awareness about domestic and sexual violence, and advocated for prevention efforts and policy changes to better support survivors.

I’ve also developed strong operational and customer service skills through administrative and service roles, including Office Assistant support at University of Massachusetts Dartmouth and patient-facing internship work at Brigham and Women’s Hospital, where I organized pathology record slides and supported documentation tasks like data entry and scanning. With my Dean’s List recognition and scholarship background, I bring organization, written and verbal communication, and quick problem-solving—always aiming to deliver outstanding service in the medical field.