Aliaksandr Kosinau
@aliaksandrkosinau
I manage client accounts, coordinate service delivery, and improve customer satisfaction across fast-paced teams.
United StatesWhat I'm looking for
At GEEKHUB, I serve as the primary contact for customers from onboarding through completion, coordinating requirements, timelines, deliverables, and issue resolution across Sales, Marketing, Customer Service, and technical teams. I helped raise customer satisfaction from 82% to 95% while contributing to a 93% completion rate.
Previously, I managed customer relationships at ACIA TN AUTO and coordinated education and consulting customer projects at ZAOCHKA, where I helped increase conversion from 3% to 8% and average order value by 42%. I bring 8+ years of client communication, CRM management, project coordination, and process improvement experience.
Experience
Work history, roles, and key accomplishments
Account Coordinator
Geekhub
Jan 2025 - Present (1 year 8 months)
Serve as primary point of contact for assigned customers, coordinating requests, timelines, and deliverables with internal teams. Improved service delivery processes, contributing to a 93% completion rate and increased customer satisfaction from 82% to 95%.
Customer Account Representative
ACIA TN AUTO LLC
Aug 2024 - Dec 2024 (4 months)
Managed customer relationships from inquiry through purchase and post-sale follow-up, coordinating with sales and finance teams. Maintained accurate records in VinSolutions CRM and resolved transaction issues.
Account Coordinator
Zaochka
Sep 2019 - Aug 2024 (4 years 11 months)
Managed customer communication and project coordination across multiple internal teams. Improved conversion from 3% to 8% and increased average order value by 42% through better identification of customer needs.
Education
Degrees, certifications, and relevant coursework
Belarusian State Economic University
Master's degree, Economics
Master's degree in Economics from Belarusian State Economic University.
University of Michigan
Coursework, Management
Completed management coursework at the University of Michigan.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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