Aleya Sultana
@aleyasultana
Customer Service & Sales Executive at GM IT Institute who handled customer inquiries, online orders, and social media pages.
BangladeshWhat I'm looking for
At GM IT Institute, I handled customer inquiries by phone, email, and chat, and processed online orders to support timely delivery.
I also managed and updated social media pages to engage customers and promote products and services. When customers raised complaints or issues, I worked to resolve them and coordinated with the team on order processing.
I'm studying for a BBA in HRM at PremierUniversity, Chittagong, and am looking to develop my career, explore myself, and gain professional experience.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Executive
GM IT Institute
Managed social media pages, responded to customer inquiries, processed online orders, and resolved complaints. Coordinated with the team to ensure smooth order processing and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Premier University, Chittagong
Bachelor of Business Administration (BBA), HRM
2022 -
Activities and societies: Participated in university group projects and presentations; volunteered in social and cultural programs; organized academic events and team activities.
Pursuing a Bachelor of Business Administration in Human Resource Management, expected to complete in 2026.
Kapasgola City Corporation Mohila College
HSC, Commerce
2018 - 2020
Grade: 3.58 out of 5
Completed Higher Secondary Certificate in Commerce with a GPA of 3.58 out of 5.
Kapasgola City Corporation Girls High School
SSC, Science
2016 - 2018
Grade: 3.17 out of 5
Completed Secondary School Certificate in Science with a GPA of 3.17 out of 5.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Social media
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