Alexuis Smith

Scheduled, cancelled, and rescheduled MRIs, CT scans, and procedures while verifying patient demographics and insurance, improving appointment accuracy and claim readiness. Handled inbound patient calls and maintained HIPAA-compliant communications using RIS and Five9.

Provided customer service and sales support, trained new employees, and processed transactions to drive upsells and ensure register accuracy. Managed special orders and assisted customers in product selection to meet needs.

Managed inbound/outbound calls and updated customer records, communicating via phone, email, and text to resolve order and account inquiries and maintain accurate customer information.

Operated cash register, processed payments, trained new hires, and maintained accurate cash drawer and organized work area while delivering professional customer service in a fast-paced environment.

Completed an Associate of Science in Health Sciences with a focus on Medical Office and Billing Specialist, covering medical billing, coding, and office procedures.