Open to opportunities

Alex Rivera

@alexrivera1

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Senior Business Systems Analyst with expertise in data management.

United States

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What I'm looking for

I seek a role that fosters collaboration and innovation, with opportunities for growth.

I'm Alexander Rivera, a dedicated Senior Business Systems Analyst with a strong background in information technology and a passion for data management. Graduating Magna Cum Laude from Georgia Gwinnett College with a Bachelor of Science in Information Technology, I have honed my skills in systems and security, achieving a GPA of 3.85. My professional journey has equipped me with a robust understanding of data analytics, reporting, and process improvement.

Currently, I work at Fiserv, Inc., where I manage and optimize large-scale client databases, ensuring data accuracy and accessibility. My role involves developing and automating data ingestion solutions, collaborating with cross-functional teams, and providing valuable insights to financial institutions. My previous experience as a Repair Specialist Consultant at Apple Hardware allowed me to leverage my analytical problem-solving skills to enhance customer satisfaction through efficient technical support.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Systems Analyst

Current

Fiserv, Inc.

Feb 2022 - Present (3 years 5 months)

Managed and optimized large-scale client databases using SQL Server Management Studio and OnBase software Director, ensuring data accuracy and accessibility. Developed and automated data ingestion and storage solutions, optimizing workflows and ensuring efficient data management. Collaborated cross-functionally with the Client Services team to manage the installation timeline, resolve escalations,

Onbase Data Modeling Workflow Automation Client Services Microsoft Excel SQL

Repair Specialist Consultant

Apple Hardware

Jan 2017 - Dec 2021 (4 years 11 months)

Diagnosed and resolved technical issues in Apple hardware and software, improving customer satisfaction and device performance. Leveraged analytical problem-solving skills to assess and repair hardware/software malfunctions efficiently.

Technical Support Customer Service iOS Logic Board Repair

Education

Degrees, certifications, and relevant coursework

Georgia Gwinnett College

Bachelor of Science, Information Technology

Grade: Magna Cum Laude | GPA: 3.85

Completed a Bachelor of Science in Information Technology with a concentration in Systems & Security. The curriculum covered data analytics, database management, programming, and network security.