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Alex Puchall

@alexpuchall

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Hospitality Manager at Portland Square Hotel, where I directed hotel operations and supervised a staff of 27.

United States

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At Portland Square Hotel, I directed operations for a full-service New York City hotel, including the front desk, housekeeping, security, and supplies. I led a staff of 27.

I managed payroll using manual processes and ADP, maintained the general ledger, and handled daily bank deposits. I also coordinated travel agent and group reservations.

As the primary decision-maker for guest and operational issues, I resolved complaints and mediated staff and union disputes. I also worked regularly with local police on security matters.

At Herald Square Hotel, I advised on management and business operations and played an active role in the hotel's ownership transfer. I was also certified as an NYC Fire Safety Director and directed required fire brigade operations.

Experience

Work history, roles, and key accomplishments

Consultant

Herald Square Hotel

Jan 2010 - Dec 2015 (5 years 11 months)

Advised on management and business operations, applying decades of hotel industry experience. Played an active role in the hotel's ownership transfer in 2015.

Hotel Management Business Operations Advisory

General Manager

Portland Square Hotel

Jan 1985 - Dec 2006 (21 years 11 months)

Directed all hotel operations including front desk, housekeeping, security, and supplies for a full-service NYC hotel, leading a staff of 27. Managed payroll and general ledger, resolved guest and staff conflicts, and coordinated travel agent and group reservations.

Hotel operations management Frontdesk Housekeeping Security Payroll General Ledger Accountant Staff Supervision Conflict Resolution Travel Reservations Group Reservations Union Relations

Desk Manager

Portland Square Hotel

Jan 1976 - Dec 1985 (9 years 11 months)

Ran the front desk, checking guests in and out on both manual and computerized systems, and oversaw security and housekeeping. Performed night audits, handled payroll, and managed guest complaints along with travel agent and group bookings.

Front Desk Operations Guest Service Night Audit Security Housekeeping Payroll Processing Fire Safety Travel Reservations Group Bookings

Education

Degrees, certifications, and relevant coursework

Standardbred Horse Racing Driver's License

Standardbred Horse Racing Driver's License, Horse Racing

2010 - 2020

Held amateur and professional licenses in New Jersey, New York, Pennsylvania, and Florida.

NYC Fire Safety Director

NYC Fire Safety Director, Fire Safety

1983 - 2006

Directed required Fire Brigade operations for hotel properties; conducted weekly and monthly fire alarm tests, maintained inspection logs, and coordinated NYC Fire Department inspections.