Alex Philibert
@alexphilibert
Technical Support Specialist helping organizations implement and troubleshoot SaaS solutions.
United StatesWhat I'm looking for
I’m a Technical Support Specialist with 5+ years of experience helping organizations troubleshoot, customize, and implement SaaS solutions. I diagnose and resolve technical issues while training end-users to support smooth software adoption.
I’m recognized for delivering fast, reliable support and bridging the gap between technical teams and non-technical users. I’ve worked with tools such as Zendesk, Jira, and ticketing systems, and I focus on quality through root cause analysis, technical documentation, and user acceptance testing.
In my current role, I’m performing software customization and application support, including user acceptance testing and change management-related work. Previously, as an Enterprise Support Specialist and Customer Support Specialist, I supported customer experience through contact-center workflows, Salesforce.com, and password management/reset processes.
I’m Google IT Support certified and currently expanding my expertise through CompTIA Security+ and GRC training to strengthen security awareness and governance knowledge.
Experience
Work history, roles, and key accomplishments
Provided SaaS and technical support, including troubleshooting and quality assurance activities. Managed tickets and user acceptance testing while documenting technical issues.
Delivered enterprise-level support focused on customer experience and customer service. Worked in contact center environments using Salesforce.com.
Provided customer support through contact centers with an emphasis on customer experience and customer service. Supported technical support activities including password management and password resets.
Coordinated logistics activities for Parker Hannifin.
Managed operations coordination and supported customer experience and customer service activities.
Coordinated logistics activities for Mobile Outfitters.
Served as a Firefighter Cadet with the Philadelphia Fire Department.
Supported operations coordination and assisted as a driver helper for Muller Inc.
Managed inventory and warehouse operations for Jako Enterprises, Ltd.
Education
Degrees, certifications, and relevant coursework
CourseCareers
Customer Support · Salesforce.com · CRM Databases · Sales Presentations · Customer Experience
Nucamp Coding Bootcamp
Bootstrap Certification, Web Development
2020 - 2021
Learning to build web sites with HTML, CSS, and JavaScript.
University of Pennsylvania
Full Stack Developer
2021 - 2021
Community College of Philadelphia
Liberal Arts and Sciences, General Studies and Humanities
2005 - 2007
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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