Alexis User
@alexispinho
Bilingual HR specialist transitioning into customer service.
What I'm looking for
As a bilingual professional with over two years of experience as an HR specialist, I have developed a strong foundation in managing complex inquiries and delivering exceptional customer service. My technical programming background, particularly in C++ and Python, equips me with the skills to effectively handle technical customer inquiries.
Throughout my career, I have demonstrated a proven track record of analyzing data-driven solutions and maintaining clear communication across multiple stakeholders. In my current role at Equiproin, I serve as the primary point of contact for employee relations, managing high-volume inquiries and ensuring a satisfaction rate of 85%. My ability to multitask and manage time effectively in high-pressure environments has been instrumental in my success.
I am eager to leverage my HR expertise and technical skills to transition into a customer service role, where I can continue to grow and contribute to innovative solutions.
Experience
Work history, roles, and key accomplishments
HR Specialist
Equiproin
Apr 2021 - Present (4 years 2 months)
As an HR Specialist, I served as the primary point of contact for employee relations, managing high-volume inquiries and resolving complex cases. I developed documentation systems for HR policies, provided technical support for users, and conducted detailed employee data analysis, maintaining an 85% satisfaction rate.
HR Assistant
SPB Tec. - Stainless Steel Solutions
Jun 2018 - Mar 2021 (2 years 9 months)
In my role as an HR Assistant, I managed front-line communication for the HR department, maintained employee records, assisted in implementing new HR policies, and coordinated with various departments to resolve employee issues while ensuring data confidentiality.
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Alexis hasn't added their education
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