Ana Silva
@anasilva1
Dynamic professional with over four years of diverse experience.
PortugalWhat I'm looking for
I am a dynamic professional with over four years of experience in diverse roles, including customer service, human resources management, and educational support. My proven ability to enhance team effectiveness through strong interpersonal communication and problem-solving skills has been a cornerstone of my career. I am committed to fostering a supportive environment that prioritizes empathy and active listening, ensuring a positive workplace atmosphere.
In my role as a Human Resources Assistant at Centro Social De Guardizela, I provided support in various HR functions, including recruitment and employee relations. My responsibilities included screening candidates, maintaining employee records, and facilitating onboarding processes. I have also excelled in customer service roles, where I managed inquiries and resolved complaints, contributing to a welcoming atmosphere. My ongoing education at IPAM reflects my commitment to continuous growth and adaptability in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Human Resources Assistant
Centro Social De Guardizela
May 2020 - Jan 2025 (4 years 8 months)
As a Human Resources Assistant, I provided support in various HR functions, including recruitment, employee relations, and administrative tasks. My role involved maintaining employee records, facilitating onboarding processes, and supporting employee engagement initiatives.
Customer Services Specialist
Guimarães Golf Club
Aug 2015 - Oct 2018 (3 years 2 months)
In my role as a Customer Services Specialist, I focused on delivering exceptional service to members and guests, addressing inquiries, resolving issues, and enhancing the overall customer experience at the club.
Student Assistant - DayCare
Centro Social De Guardizela
Jan 2012 - Jul 2015 (3 years 6 months)
As a Student Assistant in the DayCare, I supported the care and education of children, assisted teachers in daily activities, and ensured a safe environment. This role required strong interpersonal skills and empathy.
Education
Degrees, certifications, and relevant coursework
IMIPAM - Instituto Português de Administração e Marketing
Bachelor of Business Administration, Global Business
2024 - 2027
Pursuing a degree in Global Business, focusing on international business strategies, marketing, and management principles. Aims to develop skills necessary for a successful career in the global business environment.
MUMiddlesex University
Bachelor of Science, Psychology with Neuroscience
2018 - 2020
Studied Psychology with a focus on Neuroscience, exploring the relationship between psychological processes and brain function. Developed a strong understanding of cognitive and behavioral psychology, research methods, and statistical analysis.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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