Alexis Kirkwood

As a dedicated Customer Care Supply Chain Specialist, I have honed my skills in the aviation industry, focusing on transportation and distribution complexities. My experience spans several roles, including Ramp Agent and Reservation Specialist, where I have consistently delivered exceptional service while ensuring operational efficiency.

At Piedmont Airlines, I excel in managing passenger experiences, from check-in to baggage handling, while collaborating effectively with flight crews and ground staff. My analytical skills and attention to detail have allowed me to maintain accurate records and coordinate seamlessly with various departments, ensuring timely departures and arrivals.

Previously, at Delta Airlines, I provided outstanding customer service by assisting with flight reservations and addressing inquiries. My ability to navigate the SABRE database and stay updated on FAA regulations has been crucial in delivering accurate information to customers. I am committed to continuous learning, currently pursuing a Data Analytics Certification to further enhance my skill set.