Alexis Davila Giraldo
@alexisdavilagiraldo
Software Developer and bilingual customer support specialist focused on reliable enterprise unit testing.
ColombiaWhat I'm looking for
I’ve worked in technology combining the testing side and customer support side. At Tata Consultancy Services (TCS), I wrote and maintained unit tests for an enterprise-level project, working across front-end (Jasmine) and back-end (C#) components.
After TCS, I transitioned into bilingual customer service for international travel companies. I remained calm while troubleshooting complex problems—operating GDS tools while on call with customers and meeting deadlines by debugging backend components.
In customer ops roles, I handled support queues and case resolutions using tools like Zendesk, Kustomer, and Amazon Connect. I’m GDS certified and experienced with Sabre GDS for bookings and modifications, plus processing flight changes, name corrections, and passenger requests in both English and Spanish.
Experience
Work history, roles, and key accomplishments
Bilingual Travel Associate
IGT (Hopper BPO)
Nov 2025 - Feb 2026 (3 months)
Handled bookings and modifications for flights, hotels, and car rentals across international providers using Sabre GDS, resolving issues by applying each provider’s policies. Managed support through Zendesk, Kustomer, and Amazon Connect while maintaining accurate case documentation.
Bilingual Call Center Agent
Almacontact
Jul 2025 - Oct 2025 (3 months)
Processed flight changes, name corrections, and passenger requests using Sabre GDS while handling back-to-back calls in English and Spanish. Maintained consistent resolution quality under volume pressure.
Wrote and maintained unit tests for front-end (Jasmine) and back-end (C#) components within a large enterprise project. Used Azure DevOps pipelines to track test coverage and flag issues before release.
Education
Degrees, certifications, and relevant coursework
Censa
Computer Analysis and Programming, Computer Analysis and Programming
2022 -
Enrolled in Computer Analysis and Programming at Censa starting in Jul 2022 and currently in progress.
E. John F. Kennedy
High School Diploma, High School
Earned a High School Diploma at E. John F. Kennedy in Itagüí (Nov 2021).
Censa
Workshop, Computer Assembly & Maintenance
2023 -
Completed a Computer Assembly & Maintenance workshop at Censa during Nov–Dec 2023.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
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