Open to opportunities

Sebastian Arcos

@sebastianarcos

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Customer-focused software developer with chat support experience and strong communication skills.

Colombia

Message

What I'm looking for

I am looking for roles combining software development and user-facing support in collaborative, agile teams where I can improve products, assist users, and grow technically.

I am a software development professional with practical experience in customer support and hands-on development using Angular and Java with Spring Boot. I have helped users of financial applications through chat support across multiple countries and participated in software projects, functional testing, and documentation.

My background includes data entry and digital customer service, a technical degree in systems, and ongoing studies in software development and mobile applications. I work well in agile, multidisciplinary teams and prioritize user experience, quality, and clear communication.

I bring adaptability, attention to detail, and a customer-first mindset to technical roles, seeking opportunities where I can contribute to product improvement, support users effectively, and grow my software engineering skills.

Experience

Work history, roles, and key accomplishments

Software Development Intern

Indra Colombia

Jan 2025 - Jul 2025 (6 months)

Contributed to development projects using Angular and Java Spring Boot, performed functional and quality testing, and maintained technical documentation within agile multidisciplinary teams.

Angular Java Spring Boot Functional Testing QA Technical Documentation Agile Team Collaboration

Customer Service Advisor

Xtendo

Dec 2023 - Sep 2024 (9 months)

Provided chat-based support for the FAZIL financial app across Chile and Peru, resolving user requirements and technical issues while ensuring compliance with support protocols and improving user experience.

Chat Support Customer Service Troubleshooting Compliance User Experience Remote Collaboration

Data Entry Assistant

Cali Redes

Jan 2019 - Jul 2019 (6 months)

Performed administrative data entry and handled digital customer service requests, supporting internal teams to maintain correct operational processes.

Data Entry Administrative Support Customer Service