At Magickwoods, I lead a seven-member customer support team serving North American retail customers, including Menards, Lowe's, and The Home Depot. I handle escalations from retail buyers, store associates, and merchants, closing seven of nine weekly escalations at the first level.
I also handle Better Business Bureau complaints and cut gift-card compensation spend by 92% through root-cause analysis and process changes, sustaining the reduction for seven years. Earlier, I managed media and stakeholder communication at D'ONEPR Agency and led Sathiyam TV News' New Delhi bureau.
