At C&W Transport Ltd, I lead operations across three delivery sites and serve as the main contact for Amazon’s station and account teams. I lifted Swansea’s performance score from 49% to 91% in six weeks.
I designed and rolled out a three-tier returns procedure that took the lost-parcel metric from failing every week to zero failures since. I also launched a weekly driver bonus tied to eight quality metrics and integrated it with the partner workforce platform through an API.
I founded NEXUS DSP to close C&W’s reporting gaps, turning manual scorecard analysis into a commercial SaaS product for driver-level performance analytics, coaching and compliance tracking. I delivered it solo from first code to commercial launch in eight months, using an AI-first workflow with coding agents.
Earlier at C&W Transport Ltd, I scaled a delivery site from 7 to 64 daily routes and from 3 to 97 drivers by the end of 2020. At Dumagas Transport SA, I planned EU cross-border freight and driver schedules, tracked delays and managed customer accounts.
