Viviane Ramirez

Built the project delivery and operations function from the ground up, defining milestone-tracking processes and quality-assurance standards. Achieved a 100% reduction in key process turnaround times and improved on-time milestone completion by 65%.

Coordinated operations and project timelines with cross-functional teams, acting as the connector between Account Management, marketing, and technical stakeholders. Created performance and status reports for clients and handled client inquiries across a multi-market network.

Led end-to-end project delivery and milestone planning based on user research and market insights. Boosted product performance by 45% through effective prioritization and cross-functional collaboration using Scrum methodologies.

Provided efficient customer service and coordinated cross-functional input to improve the post-launch experience. Increased customer retention by 50% through improved post-launch experience and proactive communication.

Managed end-to-end project delivery for new product launches, achieving 95% bug-free releases through rigorous project and quality-assurance management. Improved feature delivery speed by 50% and increased user conversion by 30%.

Designed and implemented risk mitigation and contingency plans for the main production plant. Monitored performance indicators and ensured compliance with operational and regulatory standards.

Master in Marketing and Sales Management from EAE Business School, completed in 2025.

Completed certification in Project Management: Beyond Planning and Control in 2023.

Completed Virtual Performance Reviews and Feedback certification in 2022.

Completed Agile Project Management certification in 2022.

Completed Agile con Atlassian Jira certification in 2022.

Bachelor in Environmental Engineering from Universidad de los Andes, completed in 2019.